FAQs
What are the shipping options and delivery times in the Baltics?
We ship via DPD, Omniva and SmartPosti. Once your order is confirmed, it is prepared with care within 1 business day. The standard delivery time within Latvia is usually 2 to 3 business days.
Can I modify or cancel my order?
As long as your order has not been handed over to the carrier, we can modify it. Please contact us as soon as possible via email or our contact form with your order number.
Where do your products come from and how are they selected?
All our products are 100% Made in France. We hand-pick artisanal brands (like ODEN or Balade en Provence) that share our values: natural ingredients, short supply chains, and proven efficacy. We personally test every product before offering it to you.
Are solid cosmetics as effective as liquid products?
Absolutely! In fact, they are even more concentrated. Our solid products (cleansers, balms) contain no water, only pure active ingredients. For example, a 32g solid balm often lasts as long as two standard 50ml cream jars.
How should I store my solid skincare products?
This is the secret to making them last! After use, let them dry away from moisture on a well-drained soap dish or a dry surface. Avoid leaving them directly under the shower stream.
Can I return a product if I change my mind?
For hygiene and safety reasons, we can only accept returns for cosmetic products that are new, sealed, and in their original packaging within 14 days. If your product arrived damaged, please contact us immediately with a photo so we can resolve the issue for you!
Is my payment secure on your shop?
Yes, 100%. We process all our payments through Montonio, a leading and highly secure payment gateway in the Baltics. You can pay safely using your preferred local bank link (Swedbank, SEB, Citadele, Luminor, etc.). Your financial data is encrypted and handled directly by the bank; we never have access to your private banking information.